Our customers' satisfaction is our top priority. We offer a full refund for unused and unopened products, and a partial refund for items with missing packaging. Please note that shipping costs are the responsibility of the customer. However, we do not accept returns for customized products unless they are defective or damaged upon arrival. All returns must be accompanied by proof of purchase and returned in their original packaging.

Our custom products come with a 1-year warranty, while our lighting collection is covered by a 2-year warranty. It's important to handle products under warranty with care. If you notice any visible defects upon arrival, please take photos and send them to us. We'll promptly respond to resolve any issues.

Payment Security

At Selegna Signs, we prioritize the security of your payment information. Here's how we ensure safe transactions:

1. Secure Gateway: Trusted payment gateways encrypt your data for secure transmission.
2. PCI Compliance: Our systems adhere to PCI DSS standards for handling card data securely.
3. Encrypted Transactions: SSL technology encrypts all payment info you provide on our site.
4. Fraud Detection: Advanced mechanisms monitor transactions for suspicious activity.
5. No Stored Data: We don't retain your payment details after transactions.
6. Verified Authentication: Support for Verified by Visa and Mastercard SecureCode adds an extra layer of security.

Your payment information is in safe hands with Selegna Signs. Contact us with any questions.

Our standard delivery typically takes 8-12 business days. However, due to the global pandemic, there may be delays. If your order hasn't arrived after two weeks, please reach out to us, and we'll investigate further.